Frequently Asked Questions
What is your return policy ?
If you are not satisfied with your purchase then please return the unopened, unused units to us within 10days of delivery. Once we have received the units and assessed that they have not been used we will refund you in full - less any courier charges.
Can I do an instore pick up ?
We don't offer an in-store pick-up at the moment, however, we are available in most good plumbing stores.
What are the Unit dimensions?
½"/15mm male thread that fits any type of 15mm wall plate elbow, 30mmx120mm cylindrical body with hexagon end for water pump plyers, shifting or spanner.
What is the weight of each unit ?
+/-Â 65 grams
How durable are the units?
It is strong, it has a hollow core for weight reduction but the 5mm-7mm polyethylene plastic walls make for a very sturdy construction.
Can it be used for any installation?
It can be used for any ½"/15mm female threaded fitting where you wish to have a square and plumb finish. Angle valves, spouts, shower arms, pillar or wall type mixers, bib taps etc. It can be used with 3/4" or 20mm female fittings as well, simply fit it in conjunction with a 1/2"x3/4" or 15mmx20mm reducing bush.
Are the Units Re-usable?
Yes it is, with the O-Ring it can be hand tightened and loosened and be used again and again given that the thread is looked after.
What if someone loosens it while under pressure?
They will most certainly get wet but you simply have to tighten it again or turn off the pressure and re-install.